Claims / Maria Santos / ST-88213

Claim Profile & Workflow

214 Elm St, Berwyn

Phase:

Client: Maria Santos · Claim #ST-88213 · Insurer: State Farm

Client Profile

Client Contact

Maria Santos

(708) 555-0142

Signed Contract

Aug 22, 2026

Blue Point Agreement

Current Phase

Next Action Due

Review estimate scope

Due Today

Click any stage in the sidebar to preview and edit requirements

Inspection Scheduling Countdown

Signed Blueprint contract submitted to office

URGENT: 8 Days Since Signed (>7 Days)

A reminder notice has been automatically generated on the dashboard to follow up with the office immediately to book the adjuster inspection.

Official insurance inspection is booked with the carrier adjuster.

7-Day Office Follow-Up Window

Inspection completed on 09/03/2026. Follow-up task created to request the official estimate from the office within 7 days.

Deadline: Sep 10, 2026 Notice reminder active on dashboard

Review the official insurance estimate. There are 3 possible results:

Weekly Office & Client Follow-Up Loop

For declined or partial claims returned to the office, two mandatory recurring weekly tasks are active:

  • Task 1: Follow up with office on a weekly basis to check insurance appeal/supplement status.
  • Task 2: Provide weekly status update call/SMS to the client so they are never uninformed.
Blue Point Adjusting Phase Completed

The insurance claim scope has been 100% approved. Ready to proceed into the Empire Renovation construction phase.

Total Insurance Approved Amount: $16,840.00

Includes main roof, garage roof supplement, and gutters.

Meet with the client to finalize work details and sign the Empire contract.

Multi-Job Trade Scheduling

Track and schedule each trade independently (Roof, Siding, Gutters, Interior, Awnings). Follow up after each trade.

Roof

Sep 18, 2026

Within 48h arrival window

Gutters

Sep 21, 2026

Following roof completion

Client Check-in

Post-Roof Call

Inspect quality & notify next trade

Insurance Checks & Mortgage Endorsements

Log 1st and 2nd checks, amounts, photos, and mortgage company endorsements.

Floating Check Alert

Check #1 ($6,800.00) is with Chase Mortgage

Sent out for mortgage bank endorsement on 09/09. Must follow up weekly until returned.

Tracking Active

All construction trades are complete. Hand off to office for final billing:

Final closing appointment with the homeowner:

Project Completed & File Closed

Both Blue Point Adjusting and Empire Renovation workflows are 100% completed, verified, and settled.

Create New Notice or Task

Notices act as your chronological timeline of events and future reminders with markdown formatting.

Timeline & Tasks History

Empire Renovation Trade Schedule

Each trade option (roof, siding, gutters, interior, awnings) has its own timeline and post-completion follow-up.

Trade Option Scheduled Date Crew / Sub Status Client Follow-Up Notes

Insurance Checks Ledger & Floating Check Tracking

Record check amounts, photo receipt placeholders, and mortgage bank endorsement statuses.

Check Description Amount Dates (Issued / Collected) Mortgage Status Check Photo Notes

Was this claim initiated through a referral?

Referral fees are paid when the claim and job reach the appropriate stage.